Course ContentsMarketing in a changing world: creating customer value and satisfaction•What is marketing?•Understanding the marketplace and consumer needs•Marketing orientations towards designing a customer-driven marketing strategy•Building customer relationships•Capturing value form customers•The new marketing LandscapeOverview: Strategic marketing planning and marketing process •Company wide Strategic Planning: Defining Marketing’s Role•Planning Marketing: Partnering to Build Consumer Relationships•Marketing Strategy and the Marketing Mix•Managing the Marketing Effort•Measuring and Managing Return on MarketingThe Marketing Environment •The company’s Microenvironment•The company’s Macro environment•Responding to the Marketing Environment•Marketing in the internet ageMarket Segmentation, targeting and positioning•Basis for consumer market segmentation - Geographic, demographic, psychographic, behavioural •Requirements for effective segmentation•Differentiation and Positioning •Market coverage strategies-Choosing a market coverage strategy•Market positioning and identification of competitive advantages•Choosing, communicating and delivering the right positioning strategyProduct, Services, and Branding Strategy•What is a Product?•Product and Service Decisions•Branding Strategy: Building Strong Brands•Services Marketing•Additional Product ConsiderationsPricing decisions•Factors Affecting Price Decisions •Types of Cost Factors that affect Pricing Decisions •Pricing strategiesDistribution•What is a distribution channel•Types of intermediaries•Distribution channel functions•Vertical marketing systems (an introduction)Promotion and environmental issues•The promotional mix •IMC concepts•Steps in developing effective communicationLearning Outcomes of the course unitBy the end of the course, the students should be able to:1.Demonstrate understanding of the fundamental functions of marketing.2.Identify and understand the importance of the various factors making up the company’s marketing environment.3.Identify the elements of the marketing mix and comprehend their role in creating successful marketing strategies4.Comprehend and use the concepts of market segmentation, targeting and positioning and the marketing strategies for differentiation and competitive advantage.5.Apply basic marketing theories using case study analysis and group projects.
Course ContentsMarketing in a changing world: creating customer value and satisfaction•What is marketing?•Understanding the marketplace and consumer needs•Marketing orientations towards designing a customer-driven marketing strategy•Building customer relationships•Capturing value form customers•The new marketing LandscapeOverview: Strategic marketing planning and marketing process •Company wide Strategic Planning: Defining Marketing’s Role•Planning Marketing: Partnering to Build Consumer Relationships•Marketing Strategy and the Marketing Mix•Managing the Marketing Effort•Measuring and Managing Return on MarketingThe Marketing Environment •The company’s Microenvironment•The company’s Macro environment•Responding to the Marketing Environment•Marketing in the internet ageMarket Segmentation, targeting and positioning•Basis for consumer market segmentation - Geographic, demographic, psychographic, behavioural •Requirements for effective segmentation•Differentiation and Positioning •Market coverage strategies-Choosing a market coverage strategy•Market positioning and identification of competitive advantages•Choosing, communicating and delivering the right positioning strategyProduct, Services, and Branding Strategy•What is a Product?•Product and Service Decisions•Branding Strategy: Building Strong Brands•Services Marketing•Additional Product ConsiderationsPricing decisions•Factors Affecting Price Decisions •Types of Cost Factors that affect Pricing Decisions •Pricing strategiesDistribution•What is a distribution channel•Types of intermediaries•Distribution channel functions•Vertical marketing systems (an introduction)Promotion and environmental issues•The promotional mix •IMC concepts•Steps in developing effective communicationLearning Outcomes of the course unitBy the end of the course, the students should be able to:1.Demonstrate understanding of the fundamental functions of marketing.2.Identify and understand the importance of the various factors making up the company’s marketing environment.3.Identify the elements of the marketing mix and comprehend their role in creating successful marketing strategies4.Comprehend and use the concepts of market segmentation, targeting and positioning and the marketing strategies for differentiation and competitive advantage.5.Apply basic marketing theories using case study analysis and group projects.